Shipping Insurance

• Worldwide Shipping: We shipworldwide so you can enjoy the RetroGaming experience anywhere.
• Processing Time: Orders areprocessed and inspected within 1-2 business days before shipment.
• Delivery Time: Estimated delivery time is 7-12 business days, depending on your location.
• Reliable Shipping: We work with trusted carriers to ensure safe and reliable delivery.

1. Return Eligibility
We accept returns within 30 days of the delivery date.

Return conditions are as follows:
- Items must be unused, unworn, and in the same condition as when received.
- Items must be in their original packaging.
- Proof of purchase (order number or receipt) must be provided.

2. Non-Returnable Items
The following items are non-returnable:
Gift cards
Personalized or custom items
Final sale or clearance items
- Items marked as non-returnable

3. Return Process
To request a return, please contact us at:
service@neravio.shopPlease provide the following information:
Order number
Reason for return
Photos (if the item is defective or damaged)

4. Return Shipping Costs
- Unless the item is defective or was shipped in error, the customer is responsible for return shipping costs.
- Original shipping costs are non-refundable.
- We recommend using a trackable shipping service.

5. Refunds
Once we receive and inspect your return, we will notify you of the review results.
If the review is approved:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method.

6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving the item.

7. Contact Information
If you have any questions regarding returns and refunds, please contact:
service@neravio.shop